How to Upgrade to Mobile Two-Factor Authentication (2FA) in Online Banking

In online banking, high security for authentication and signatures is required – but the solution also has to be user-friendly. Mobile two-factor authentication (2FA) strikes the right balance between these two criteria.

When you are to provide your users with a secure and convenient access solution that works throughout the whole bank, there are many things to consider. The most important are:

  • The process of enrolling new users has to be smooth and easy. First impressions last!
  • A backup authentication method is always needed, since all users do not have a smartphone and since users will sometimes lose their phones.
  • What features do you want in the mobile 2FA app – are for example support for the phone’s fingerprint reader and push notifications important?

In this white paper we cover how to upgrade to a mobile 2FA solution in online banking, considering these points and more.


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